How Hospitality Leaders Are Made: Dr. Lalia Rach on Experience, Failure, and Defining Success
Hospitality Daily Podcast
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Transforming Hospitality Education and Leadership
This chapter explores the establishment of a hotel brand program at NYU in 1995, focusing on the integration of practical business skills into hospitality education. It addresses the challenges of leadership diversity and the importance of nurturing effective leadership qualities that prioritize both guest experience and employee development. Additionally, the chapter reflects on the need for representation in the industry and the role of conferences in fostering meaningful discussions about these critical changes.
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