Is It a Matter of Self Confidence?

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Sally Kohn: What you're speaking to is having a degree of self confidence that allows you to both be in the moment, present in the interview, but also keeping an eye out for the outcome. She asks whether it's something that comes with experience and time or if people are just born with it. Kohn: I guess the phenomenon for me is often feeling uncertain and just sort of scared or a sense of doom or impending failure Or whatever. And so we expect all the ways that we expect ourselves to be successful - which is uncontrollable.

Steve Portigal is a consultant who helps organizations build more mature user research practices. He’s the author of Interviewing Users: How to Uncover Compelling Insights and Doorbells, Danger, and Dead Batteries: User Research War Stories. He’s also the host of the Dollar to Donuts podcast about research leadership. In this conversation, we discuss the skills required for conducting successful interviews with users.

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