
The Cranky Flier Interview #34: Southwest SVP Network Planning and Network Operations Control Adam Decaire
Cranky Talk
Improvements and Learnings for Better Winter Performance
This chapter explores the changes and enhancements made to the airline's performance and operations, including the implementation of new processes, procedures, and staffing to address disruptions and improve performance. The team reflects on incidents and issues experienced during the holidays and expresses confidence in their improved position and increased discipline.
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