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A Lean Approach to Adapting Agency Changes and Innovation With Kevin Barber And Chris Dubois

Agency Journey

CHAPTER

How Chris Changed From Operations to CEO

"I'm doing a lot more with clients across the board rather than just the ones that I'm kind of directly responsible for and assisting with," he says. "We're checking in lots of obviously the team, if they get any red flags, stuff like that, right? They can tip us off and we, we jump in." Do you have a routine around having to check in with every client one 36 months or one two or three months? Is there anything in, uh, not necessarily in stone, but like you're a common practice versus just, Hey, be good to touch base with this person.

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