Get Paid with Manny Medina cover image

S2E7: Will AI Agents Kill Customer Service Jobs? | Alexander Matthey (Parloa)

Get Paid with Manny Medina

00:00

The Future of AI in Customer Service

This chapter examines the evolving role of AI in customer service, highlighting how it can enhance rather than replace human agents. By focusing on specialized tasks and improving consumer experiences, businesses can achieve greater efficiency in service delivery. The discussion also addresses the strategic implementation of AI solutions within large enterprises and the challenges they face in integrating these technologies.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app