The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

How ChatGPT changed everything: Thoughts from the frontline of the AI/ML revolution

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

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Building a Learning Loop

GPT 3.5 is a good system to build on, but it's not the only generous model in town. We certainly could build a system that does a lot of those things. Most of our tech at the moment where we do that, we absolutely gather feedback. There are some parts of like resolution, but like, you know, predictive answersWhere it predicts things to end users and uses user feedback as training signal.

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