How does active listening build a culture of trust?
Why is the employee experience as important as the customer experience?
My guest on this episode is DJ Casto, CHRO, Synchrony
During our conversation, DJ and I discuss the following:
- How adopting an agile mindset and methodologies transformed Synchrony's approach to HR
- How Synchrony bucked the “return to office” trend by listening to employee feedback and maintaining a flexible, performance-based work model.
- Why they created a frontline experience team to invest in and improve the employee journey and customer experience.
- How Synchrony uses active listening to co-create the employee experience and shape the culture.
Connecting with DJ:
Connect with DJ Casto on LinkedIn
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