AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
10min chapter
Metrics and Strategies for Driving Customer Experience in eCommerce Workflows - with Abhijeet Kumar of Amazon
The AI in Business Podcast
Navigating Proactive Customer Engagement
This chapter explores the shift from reactive to proactive customer engagement in e-commerce, focusing on the necessity for personalized recommendations tailored to user preferences. It highlights the complexities of balancing personalization with privacy concerns, as well as the diverse thresholds of comfort among customers regarding data sharing. The discussion emphasizes the importance of transparency and responsibility in retail, alongside the challenges of predicting customer behavior and building trust in a data-driven landscape.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode