I prefer face to face, or these days video. It's important to have the conversation because they're going to have a response. What happens when somebody responds defensively? You can just be quiet. And you can also say, listen, i don't want to upset you. Tell me more about how this is landing for you. I would say a lot people have a defensive reaction at first before they have a more enlightened reaction. We say holding space. You can hold space for somebody to have a difficult and emotional reaction. That can go on for five minutes or ten minutes, and it's not their final answer.
Alisa Cohn—named Top Startup Coach in the World—shares her secrets, insights and strategies from nearly 20 years of turning startup founders into world-class CEOs.