A crash course on founder-led customer success — Sydney Strader’s lessons from Catalyst & InVision
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Building a Customer Success Road Map
Start with your early day customers. Thereis going to be a handful of customers or two that have come in with nothing. What didn't you have that if you had it, you would have gotten faster time to value and feel more confident about the product? A really important system to have in place is enabling your customer success team to lean into bringing product to the customer. And making sure that there is a system that funnels that information through to product to help and form the roa map.
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