When AI Comes to Work: How to Evolve, Thrive and Keep Your Job
As We Work
00:00
The Benefits of Charlie's AI for Call Center Workers
Charlie is handling about 15 to 20% of calls. The company says that the great advantage here is humans will no longer have to do these boring, repetitive, dull tasks because Charlie will handle them. She can quickly look at the history of that customer's calls and interactions with the company and quickly determine if they're eligible for an upgrade or a discount.
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