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The Future of Voice Technology in Workplaces
This chapter examines the evolution of voice interfaces and their impact on workplace dynamics, highlighting the interplay between AI-driven tools and human collaboration. It discusses various contexts in which voice technology can enhance user experience, such as hands-free scenarios and complex tasks like food ordering. Additionally, the chapter explores the challenges and advancements in integrating voice AI into customer support and telephony systems, emphasizing the need for a hybrid approach combining voice and text modalities.