Evolution and Impact of Large Language Models in AI and Customer Service

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Exploring the advancements and applications of large language models, such as GPD, in natural language processing tasks like translation, while addressing challenges and emphasizing disciplined development for high-quality AI products in customer service.

Great brands that endure always leap on new opportunities. To understand the new AI opportunity, you must understand the underlying technology. Our VP of AI, Fergal Reid, is the perfect person to explain that technology, and how it will transform the way you provide customer service. Fergal has been working on applying machine learning to customer service for many years, and has been leading our efforts in building generative AI into the core of the Intercom platform.

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