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The Benefits of Saying No
Spencer: It's extremely hard to not hurt someone's feelings on at least some level. I think possibly some of the greatest costs to the guest culture thing is having to be super indirect about really minor things. So why can't we just turn it off for the minor things? Is it because we don't always know what's minor or is it just like a sort of building a habit and expectations so that it then applies in the more serious cases?