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When to zoom in, when to zoom out, w/Josh Silverman (Etsy/eBay/Skype/Evite)

Masters of Scale

CHAPTER

Decisive Transformations at Skype and Etsy

This chapter delves into Skype's critical decision-making process for developing a mobile video app, emphasizing team unity and user engagement. It also explores Etsy's transformative leadership approach, focusing on empowering sellers by prioritizing buyers' emotional connections and enhancing user experience.

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