A discount brand that discounts all the time is really worth less in the big picture of an exit. The way you don't have to discount is by being really good and doing an over and above job for everybody around, he says. "If you're sitting there waiting for a discount from any of my companies, go shop somewhere else"
In today's episode, Andy answers your questions on the best way to raise your standards, if you should offer a discount to first-time customers, and the importance of the employer-employee relationship.