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How We Sold Durex, Veet, Mortein, Harpic and more to India! | Ex-Global COO, Reckitt | Adi Sehgal

The BarberShop with Shantanu

CHAPTER

How I Learned the Local Languages in Lanka

I never have learned the local language properly. However, I always pick up enough that I can understand 60% of what's happening and people are scared that I understand a bit more than what you actually do. What I always understand in every language are the numbers. So I can calculate and if you tell me numbers in Chinese or Malayalam, Tamil, Canada, Telugu, I can tell you, I know what you're talking about. Negotiations are about emotion and mathematics. So you start always with the facts. If that's not going well, switch very quickly to emotion. That is all and vice versa.

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