AI: Is It Hype Or Helpful?
The CX Leader Podcast | A resource for customer experience leaders
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AI's Transformative Role in Customer and Employee Experience
This chapter examines the evolving role of AI in enhancing customer and employee experiences in 2023. It highlights the importance of balancing AI integration with human interaction, the need for organizations to address employee feedback, and the disparities in AI adoption across different countries. The discussion encourages CX professionals to adapt their strategies to effectively leverage AI for better business outcomes.
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