The Importance of Having a Checklist

It's the same thing that we saw in brain chains, where he's talking about the number of people who think that texting and driving is a terrible idea. A far higher percentage of people actually text and drive because they overestimate their own abilities. If there was one occupation that would really be confident in their own abilities, it would be surgeons. Exactly. I mean, you almost have to. It's part of the job description.