The Frictionless Experience cover image

Connecting Operational Dots for Seamless Customer Journeys with Mehdi Rizvi (ex-Ralph Lauren, Tiffany, and Funko)

The Frictionless Experience

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The Crucial Interplay of Preparations in Product Launch

This chapter explores the intricacies of launching a product in an organization, focusing on the alignment with performance indicators and team dynamics. It emphasizes the necessity of training, adequate staffing, and thorough testing to ensure a successful launch while addressing potential interdepartmental disconnects.

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