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Why SLOs are MVPs in observability

Grafana's Big Tent

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Optimizing User Feedback and SLOs

This chapter emphasizes the critical role of user feedback in shaping Service Level Objectives (SLOs) and the advantages of utilizing percentiles over averages for accurate service performance assessment. It explores the relationship between latency, user experience, and error budgets, providing insights on effective monitoring and alerting systems. Additionally, the discussion covers the importance of aligning alert mechanisms with system behaviors to reduce unnecessary disruptions and enhance response management.

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