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How to Scale a Start-Up
A lot of people are just building features in like some vacuum and they're afraid to charge for their product. And that's the kiss of death. You really need to, like, talk to your customers and study how they use the product. Is it delighting somebody? Does it make a profit each time people use it in some way? And can you scale it? It's unbelievable to me how many people don't realize that that's at the core of what we do.