Chris Voss: Never Split the Difference
FranklinCovey On Leadership
00:00
How to Negotiate Effectively
People tend to have two basic needs when they're in negotiation. They are to feel secure and to feel in control. One of the first moves to get into really collaborative negotiation is removing yourself as a threat, he says. "Your tone of voice before you've finished the sentence begins to shape in their mind whether or not you're a threat"
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