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13min chapter
#185: Bill Mudd, President & COO at Churchill Downs – Operations are key to customer experience
How Leaders Lead with David Novak
The History and Renovations of Churchill Downs
Exploring the origins of the Kentucky Derby, its connection to the Epson Derby in England, and the transformation of the Churchill Downs facilities. Learn about the extensive renovations, including the reimagined paddock with coliseum-like design, spacious stalls, and enhanced audiovisual features, aimed at providing a memorable experience for visitors.
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