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Rory Sutherland on Alchemy

EconTalk

How Advertising Can Turn a Weakness Into a Strength

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Advertising can perform this kind of alchemical trick of turning literally turning a weakness into a strength by telling a different story about it. That will be Avis, for example, we're number two in rental cars is an ad for Hertz. But you add four words that say, so we try harder and make the distinction about customer service and effort rather than scale. With a name like Smuckers, it must be good, Jim. Brilliant. And we had reassuringly expensive was the stellar art to our larger brand in the UK.

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