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Matt Loper: Helping Patients Adhere to Medication Plans

Behavioral Grooves Podcast

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Creating Value through Operational Procedures and User-Centric Design

This chapter explores the value created by operational procedures and perfecting the user journey for medication adherence. It discusses the distribution of adherence across different patient populations and the rewarding impact their company has on users, with personal anecdotes highlighting their significance to families in need. Additionally, it delves into the concept of mass personalization in healthcare apps, drawing parallels to big companies and emphasizing the competitive advantage of applying principles from other industries to healthcare.

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