The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Intercom's Jane Honey on perfecting career paths for product management

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

00:00

Product Management Ladder Revisited

The p m ladder is a set of expectations for product managers from associate p m all the way up to principal p m. We've redone that ladder and broken it down into two parts: Are they really able to define the outcomes that we should be pointing out? And then the second one is about their behaviours, are they fighting for impact? It's been a huge amount of work, a heavy lift, but we know from the team that it's helped an be much more confident about what it takes to get to the next step.

Transcript
Play full episode

The AI-powered Podcast Player

Save insights by tapping your headphones, chat with episodes, discover the best highlights - and more!
App store bannerPlay store banner
Get the app