Pfizer’s Sally Susman on Breakthrough Communications
The TrustMakers
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The Importance of Civility in Communications
Kirsten Gillibrand: I was so struck in the book by the really important practices of civility, of good manners. How do we make sure that though the personal, the art of the personal and civility stays in our communications landscape? She says she tries almost on a daily basis to write a thank you note for someone who had me to their home or did a thankless task. Gillibrander: It's never too late to do it. What am I thanking you for? How did it make me feel? What does it leave me in a different place than when you found me?
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