Navigating Fraud Risks in Offline Payments

About this episode:

Content warning: This episode includes discussions of suicide, which some listeners may find distressing. Please take care while listening

Host Kate Moody, Fintech Strategy Director is joined by a fantastic panel of guests as we dive into some of the biggest stories from the worlds of fintech, banking, and wider financial services this week.

This week's guests:

• Megan Caywood,  CEO at Caywood
• Grant Evans, VP of WorldPay
• Oliver Smith, Head of Content @ Money20/20 Europe

Stories covered on the podcast:

On this week’s episode, we dive into why Visa is halting its open banking operations in the U.S., amid growing regulatory challenges. Square has made its product roadmap publicly available - but what are the pros and cons of such transparency?

We also explore why Revolut is offering free subway tickets to its U.S. customers, and examine The Commonwealth Bank of Australia's surprising reversal on its decision to replace call centre staff with AI. Plus, we take a closer look at the latest UK supermarket price hikes that have sparked widespread outrage across the country.

Timestamps:

Intro - (00:00)

⁠Visa halts open banking operations in US amid regulatory challenge- (05:46)

Square Mixes Bitcoin, Loans and Kiosks in ‘Open Roadmap’ - (19:33)

Revolut offering free subway rides to new NYC customers- (33:55) 

CommBank reverses plan to replace call centre staff with AI - (43:36) 

Bunq hit with €2.6m fine by Dutch central bank- (52:23) 

Customers feeling raw after Tesco adds 25p to price of a meal deal- (54:43) 

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About 11:FS

At 11:FS, we don’t just talk digital - we make it happen. We're building truly digital financial services by partnering with bold teams to take them from market insights to real-world products. Whether you're an incumbent innovating or a startup breaking new ground, we bring the strategy, research, design, and delivery to make it real. Less talk, more impact.Proud winners of the British Bank Award for Consultancy of the Year - five times and counting. 👉 Learn more at ⁠⁠⁠⁠⁠⁠11fs.com/ventures⁠⁠⁠⁠⁠⁠

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About Fintech Insider:

Fintech Insider by 11:FS is a bi-weekly podcast that covers everything from finance and banking to technology and the latest trends in financial services.

Our expert hosts, with hands-on industry experience, are joined by key decision-makers, VCs, and top reporters from across the financial landscape, including guests from companies like Stripe, Revolut, Plaid, PayPal, and Monzo. Together, they break down the biggest news and innovations shaping the space.

Our weekly news show drops every Monday, covering major stories like mergers, new product launches, regulatory shifts, and emerging tech trends. On Thursdays, our Insights show goes deeper into the hottest topics driving the future of finance, including AI in banking, decentralised finance, and the evolving landscape of embedded finance.

Whether you're already in the fintech game or just starting to explore, this is the #1 podcast for you.

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