Ongoing Issue with Apple and Frustration with Customer Support

The speaker shares their ongoing problem with Apple regarding a malfunctioning Mac, their attempts to resolve it through customer service, and their frustration with the lack of action from Apple. They discuss their multiple contacts with Apple, the unhelpful responses from engineering, and their disappointment with the product's performance. The chapter also mentions the 'Allison maneuver' and the possibility of creating a viral YouTube video to publicly call out the company.