4min chapter

Boundaryless Conversations Podcast cover image

#84 Gardening Platforms and the Future of Open Ecosystems with Alex Komoroske

Boundaryless Conversations Podcast

CHAPTER

Building Trust and Minimizing Negative User Experiences

This chapter explores the significance of trust in organizational sense and its connection to customers. It highlights the necessity of obtaining genuine feedback from users and the potential consequences of refining a product without real user testing.

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