Buy or build? Focus on the core product or innovate? Zendesk CTO Adrian McDermott's advice for scaling
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The Product Hat - How Does It Inform Your Job as an Engineering Leader?
At zen desk you've led all o product, at times you've led engineering. And i'm interested in how each roll has intformed the way that you think about the other. So like wearing the product hat, in what way does that inform your job as an engineering leader? You need to be going out on customers successful, not just to apologizer. The act of contrition and forlock tugging after an outage is sometimes the only time that youare ahead of engineering or service tooks to customers. That's a mistake. All your engineers need to be seeing and experiencing what the product people should be seeing experiencing too. They should be speaking to customers every day.
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