People go shopping to solve an external problem, but they make buying decisions to solve an internal problem. If my lawn is overgrown, that's an external problem; if i am not embarrassed by it or overwhelmed by it, I'm not going to hire somebody to fix it. The internal problem that i'm struggling with is being overwhelmed or frustrated by it, or embarrassed. That's the internal. So when you, as a brand, can speak both to the external problem, you solve, i can mow your lawn and make it look great. That'san external so you don't have to feel overwhelmed by that, that is now solving the internal problem. And it actually brings more

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