Harder Than It Looks: Parking Uncovered cover image

EP 14: Hard Truths of Parking Innovation with Roamy Valera and the Power of Customer Voices & Data with Amy Brown

Harder Than It Looks: Parking Uncovered

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Navigating the Changing Landscape of Parking

This chapter explores a 35-year journey within the parking industry, covering early experiences as enforcement officers to leadership roles. It emphasizes the evolution of technology and its impact on customer satisfaction and industry practices, including challenges in adapting to new payment systems. The discussion also highlights the crucial role of customer reviews in maintaining visibility and competitiveness in the market.

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