Customer Moments, Values, and Reflections

Ed Stack built Dick’s Sporting Goods from a struggling family store into an empire of more than 800 stores and billions in sales.

Along the way he nearly lost everything. Multiple times. This episode is the story of what he did, how he did it, and the lessons you can learn.

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Some of the things you'll learn in this episode:

1. Never rely on the kindness of strangers.
2. Your name is your biggest asset.
3. The person who talks the least is usually the decision maker.
4. Sometimes the most profitable decision on a spreadsheet is the worst decision for a business.
5. Good businesses don’t need debt and bad ones can’t handle it.
6. When the data and the anecdotes differ, you’re measuring the wrong thing.
7. Trust isn’t earned in the easy times; it’s earned in the fire.
8. People are rarely buying just your product.
9. Give the underdog a chance. They want it more.
10. Not knowing what you’re doing can be an asset.
11. All money comes with strings.
12. Your competition always has something to teach you.
13. Always bet on yourself.
14. Learn from mistakes, but don’t over-learn them.
15. “The moment a business stops evolving, the moment its leaders sit back and think, ‘Everything’s good,’ that’s when it starts to fail.”
16. Problems are opportunities to add value.
17. Play the game to win.
18. Become someone people want to help.
19. Investment bankers are not your friends.
20. Manically focus on the numbers.
21. The recipe is boldness mixed with caution.
22. What you get out of anything is directly proportional to what you put in.
23. The spreadsheet is not the customer.
24. Arguing teaches you how to think.
25. If you go into a deal with a win-win mindset, it almost always works out.
26. Clever excuses don’t make anything better.
27. Every business is someone’s irrational dedication.
28. The most important element of success is perseverance.
29. Always let people keep their dignity.
30. The cost of making others happy is losing yourself.
31. Do right for the company. Do right for society. You can’t prosper unless the community around you prospers.
32. Believing in someone before they believe in themselves changes everything.

Learn more at: https://fs.blog/knowledge-project-podcast/outliers-ed-stack/

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This episode is for informational purposes only.

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