053-2: Be a Good Ancestor with Alan Cooper (Part II)
User Defenders – UX Design & Personal Growth
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The Importance of Analytical Thinking
Bad, bad ancestry creeps into products when we build them with assumptions. The example that I like to use is a meme that's been going around the internet of a guy sticking his hand in a men's bathroom under a electric soap dispenser. And then his buddy, who's black, sticks his hand underneath it. And the soap machine just doesn't recognize the black skin. Okay. That was a bad assumption. So questioning assumptions is an ongoing process. It's not something you do once and then move on.
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