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349: Take A Crazy Idea and Turning It Into An Empire with Jane Lu

Earn Your Happy

00:00

Lessons Learned From Small Business Failures

We didn't scale up our customers' happiness team enough for growth. We weren't hiring enough people to man the tickets and manna like phones. And we, over one weekend, we had a coupon code for a sale that didn't work. It blew out. That's what we kind of learned that we, if we want to grow, we need to kind of like spend early, spend ahead and just like really back up, really back ourselves and plan for that growth.

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