15min chapter

Wild Hearts cover image

Simplicity wins: the Telehealth pivot that redefined success for Heidi with Dr Thomas Kelly

Wild Hearts

CHAPTER

Reinventing Telehealth: A Journey of Adaptation

This chapter chronicles the transformative evolution of a telehealth platform that pivoted to focus on AI-driven transcription services after initial setbacks. It highlights the challenges faced during product development and fundraising, illustrating how changing perceptions among doctors about technology opened new avenues for growth. The narrative emphasizes the importance of a product-led strategy in fostering innovation and enhancing user engagement in the competitive landscape of healthcare.

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