Behavioral Grooves Podcast cover image

How One Small Word Can Transform Our Motivation, Success And Relationships | Jonah Berger

Behavioral Grooves Podcast

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The Importance of Language in Customer Service

Using more concrete language increases customer satisfaction. Things like love, things like happiness are much more abstract ideas. Concrete language shows listening and as a result, makes people more satisfied with interaction. If someone calls rather than saying your refund will be there soon, saying your money will be there tomorrow is much more concrete than soon.

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