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Navigating Customer Engagement and Team Dynamics
This chapter explores the significance of customer engagement and the critical role it plays in e-commerce, particularly emphasizing email deliverability and community building. It also discusses effective strategies for team management, balancing remote and in-person work, and the importance of core business values in fostering a productive environment. Additionally, the chapter highlights the need for constructive criticism, clarity in expectations, and maintaining a high-performance culture within organizations.