Transforming Customer Service through Company Agents, with Sierra’s Bret Taylor
No Priors: Artificial Intelligence | Technology | Startups
The Evolution of AI and Cloud Integration
This chapter examines the parallels between the AI and cloud markets, suggesting that the concentration of key players in AI model pre-training mirrors the early landscape of cloud services. It discusses the importance of service level agreements and technology integration in enhancing customer service experiences, with a focus on the new Agent OS platform. Additionally, the chapter highlights the shift toward outcome-based pricing models as a transformative approach in the software industry, emphasizing the necessity for businesses to adapt and innovate in their service offerings.
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