"It really should be word lettuce. ... I might even go word celery because it's disgusting and there's no nutritional value to it," he says. "If you hear a leader go up and say the same thing over and over again, but they're convicted about it, there's substance to it."
There are many ways to erode trust, and word salad is surely one of them. This week, the team talks about the art of speaking with big words while saying nothing of substance, and why this type of patronizing language is all too common in the business world today.
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