The 2 Elements of Long-Term Business Success
Chasing Excellence
00:00
How Do We Optimize and Simplify Our Customer Experience?
The first part is always starts with a awareness. To me, it's like, ok, let's make sure we have these three pillars as the foundation of our products. From there, it's going to differ massively depending on this. The thing that's a commonality across all businesses. If you don't have this framework, you go and you go us. Urgent ito, urgent customers service, wi, the complaint a, we're not making pay roll. We lost six customers, like ch dealing with all these urgent things. But what weyo do is not ignore the urgent things, but weigh them against the focus on the way to truly optimize the business.
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