The chapter discusses the concept of holography and complementarity in relation to black holes, focusing on the surprising entropy of black holes being proportional to their area instead of volume. It explores the idea that the information inside a black hole can be fully described by the information at its two-dimensional boundary, comparing it to a hologram. The chapter also introduces the idea that the description of what's happening inside a black hole can be either by ordinary local quantum field theory or by degrees of freedom scattered across the event horizon, but not both at the same time.

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