How to Communicate With Customers in an Outage

One of the things that customers want from you in an outage this broad and this long is they want FaceTime with someone they can yell at. One of the primary things some of the executives involved were doing was getting on calls with customers. "It's incredibly important to just kind of over-communicate in those situations," he says. 'I love how reflective you all have been about that, too'