4min chapter

The CPG Guys cover image

The Current State of Digital Transformation in Omnichannel Retail with Texas A & M's Prof. Venky Shankar

The CPG Guys

CHAPTER

Is Category Management Now in This Omnichannel World?

Is category management now in this omnichannel world include responsibilities above and beyond what were traditionally envisioned around organizing a category, particularly as it pertains to both the digital and the physical shelf? Right. It has become complicated as you know, because as I was explaining to you, the omnichannel now is being used to describe everything around the shopper. So any touchpoint is considered omnichannel. All of this constitute the omnichannels. Now, how do you really get a 360 degree view of the cash shoppers experience and your category management or in-store experience has to reflect that? And that's becoming harder.

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