How to Fix a Delay in an Appointment

"I've been on the phone just now for the past 50 minutes. And nothing, literally nothing has changed whatsoever," he says. "We get an extra discount off of the base rate of the service being that I've entered it alone." The technician who connected you over was under the impression that he already went over what was happening with the appointment that there is a delay,. He was connecting you here to see if there's something else that we can do for compensation of the appointment being missed.