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93. All the Feels: The Personal and Professional Power of Emotional Awareness
Think Fast Talk Smart: Communication Techniques
How to Manage Conflict at Work When You're Confrontational
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I'd love to get your thoughts and advice on how do you manage challenges and issues at work when you're confrontational rather than collaborative? I would say it's all about empathy. Conflict is magnetic. It draws attention. And whenever we encounter conflict, our attention tends to go to this narrow focus point that is the conflict alone. So my advice is build your emotional piggy bank by depositing those five good interactions in before you have the conflict. Build that and then even in the conflict, continue depositing those positive interactions in as a way of making sure that your conflicts go well because you're demonstrating good intent.
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