Revolutionizing Utility Management with Kraken

This chapter explores the significant impact of integrated software solutions like Kraken on energy utility management and consumer interaction. It highlights the innovative operating model of Octopus Energy, showcasing how Kraken enhances customer service, reduces costs, and promotes a more flexible energy system. The discussion also addresses the challenges and complexities of integrating smart devices into the energy grid, emphasizing the need for interoperability and standardized protocols.