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5 Steps to Restoring Empathy with Rob Volpe

Live Happy Now

00:00

What's Your Favorite Ice Cream?

The first step is asking what's your favorite flavor of ice cream. Then the game is, okay, we've only got money for one scoop of ice Cream. We have to work together to decide what flavor we're going to get based on our preferences and our likes. The fifth and final step is we call use solution imagination. You're trying to understand where they're coming from and what might satisfy them.

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